"I offer this letter as a recommendation for anyone looking for a facilitator for organizational improvement.

[Mark Wilcher] actively participated in the formation of key management CIT's (Continuous Improvement Teams) and assured the role of moderator during many sessions. Through his excellent communication skills, Mark solicited feedback and coaxed valuable contributions from many individuals who previously provided little input in meetings.

The team's new understanding of each other's jobs, skills, and positions on specific topics, resulted in opening new lines of communication between departments. This one change has enabled us to make breakthroughs in clearly expressing concerns and recognizing the impact that clear unbiased communication has on all departments."

Ted Nicholas
Vice President/General Manager

3Way Automotive Group

"Community has enjoyed record sales and profits. Our customer base has increased, return business (the life bread of the car business) has grown and referrals are supporting a new customer base. I contribute these improvements to our increased knowledge of sophisticated business practices and techniques taught to us by Mr. Wilcher.

Our employees are more self assured and demonstrate a higher degree of confidence. They are friendlier toward one another and more conscience of the needs of our customers; and all of Communities employees are working hard to make individual improvements in their performance and productivity. "

Rex Singleton
Finance Manager

Community Chevrolet

"Mr. Wilcher's employer supported job shadowing programs have made a dramatic impact on both student and companies across Southern California. His program take our communities most needy and least privileged and expose them to real world work situations within our leading companies.

Hyatt's management staff and employees appreciate this special relationship and are pleased to see students grow and develop their skills for the future; with each student becoming a prospective employee for companies around the world."

Vicki L. Gregory
Credit Manager

Hyatt Regency

"Mr. Wilcher has assisted the Department of Children and Family Services for nearly twenty years. He is a valued member of our family here at the County and can be counted on to deliver, not only his time but his expertise and experience.

Mr. Wilcher has donated foodstuff items during the holidays; he has helped in our yearly efforts to feed the needy in our community. Mr. Wilcher has sought out and gotten large donations from corporations in the Los Angeles catchment's area that include clothing, toys and gift certificates. He has worked with vendors like Target, Smart and Final, Ready Pac and many others on our behalf.

He is a true professional that cares about our business, the community, the people in it, and the people responsible for providing those services.

I fully support Mr. Wilcher in his personal and professional goal."

Octavia Johnson
Assistant Regional Administrator

County of Los Angeles
Department of Children and Family Services

"I've had the pleasure of working with Mark Wilcher in my capacity of Dealer Principal for Taft Chevrolet in Taft, California and I am happy to attest to Mark's professionalism and keen management skills.

Mark is a very able communicator and strategic thinker. When I wanted a problem solved, he gave me straight, clear advice and sound thinking."

Devinder S. Bains
Owner/Dealer Principal

Taft Chevrolet